Attend the Lincoln and Sioux Falls Area PCC's 2025 National Postal Customer Council Week Event

Tuesday, August 26, 2025
11:00 AM - 1:00 PM

Cornhusker Bank Community Room
8310 O Street, Lincoln, NE 68510

Luncheon Speaker:  Carolina Catalan, Customer Outreach Manager

$25

Agenda

11:00 AM: Registration
11:30 AM: Lunch
11:45 AM: Welcome and Introduction of Keynote Speaker Kerry Kowalski
11:50 AM: Play PMG Video
12:00 PM: Keynote Address, Carolina Catalan
12:40 PM: Q&As Carolina Catalan
1:00 PM: Adjourn

Carolina Catalan

As the Manager, Customer Outreach, Carolina is responsible for leading Postal Customer Councils (PCCs) and the National Postal Forum (NPF). She oversees policy, strategy, and growth opportunities for both programs.

Prior to this role she was the Manager, Integration and Support for the Chief Commerce Business Solutions Officer (CCBSO) where she was responsible for managing, coordinating and facilitating communication across the teams to ensure execution of the commercial vision and key priorities. She was also detailed on special assignment in Engineering Systems working directly on the Plant Modernization project where she was responsible for the rollout of Standard Work Instructions (SWI) and Visual Management for all RPDCs. Carolina began her career with the Postal Service as a Professional Specialist Trainee-Industrial Engineer at the New York International Service Center and has held numerous positions in the field and headquarters.

Carolina earned an MBA, a Master of Manufacturing Engineers, and a Bachelor of Science in Industrial and Systems Engineering from Florida International University and is a graduate of the Postal Service’s Executive Foundations (EF), Managerial Leadership Program (MLP) and the Advanced Leadership Program (ALP). She is a Lean Six Sigma Black Belt and is certified as a Project Management Professional (PMP) by the Project Management Institute.